Terms of Service

eGift, Gift Card and Voucher Standard Terms - For Consumers (19082019)

1. Information about us and how to contact us

1.1 Who we are. We are Hawk Incentives Limited a company registered established in England and Wales. Our company registration number is 4155659 and our registered office is at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD. Our registered VAT number is 897 3979 32. We are part of the Blackhawk Network group.

1.2 How to contact us. You can contact us as detailed at https://www.giftcardstore.co.uk/ or by writing to us at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD.

1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

2. These Terms

2.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

2.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.3 Who these terms apply to. These terms apply to consumers who are buying e-codes, gift cards or vouchers (we will refer to these as “products”) from us. You are a consumer if:

  • You are an individual.
  • You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

3. Our Contract With You

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4. Our Product

4.1 No exchange for cash. The products that we provide cannot be exchanged for cash and each retailer operates its own policy on issuing change, where applicable.

4.2 You will not be compensated if the retailer becomes insolvent. The funds on the products are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of the product becoming insolvent some funds on a gift card or digital code may not be available to spend.

4.3 Use the product within the validity period. All products are provided with a specified validity period. After this period of time has elapsed the products become void and cannot be redeemed. No refund will be available to you of funds which have not been redeemed by the expiry of the specified validity period.

4.4 Prohibited activity. You are not allowed sell the product to anyone.

4.5 Product restrictions will appear in the product description. Where a product is subject to additional terms mandated by the product retailer, these terms will appear in our product description on the website.

5. Price and Payment

5.1 Where to find the price for the product. The price of the product (and the associated VAT) will be the price indicated on the order pages when you placed your order.

5.2 When you must pay and how you must pay. We accept payment with debit card. You must pay for the products before we dispatch them (whether physically or by email).

6. Providing the Product

6.1 Delivery costs. The costs of delivery will be as displayed to you on our website https://www.giftcardstore.co.uk/ .

6.2 When we will provide the product. During the order process we will let you know when we will provide the products to you. In any event, we will deliver the products to you or make the Products available to you for download within 30 days after the day on which we accept your order

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 We are not responsible if you provide us with incorrect or incomplete information. We will not be responsible for any failure or delay in providing the products to you where this happens because the information you have provided to us is incorrect or incomplete and we may make an additional charge to compensate us for any extra work that is required by us as a result of you having provided incomplete or incorrect information

6.5 When you become responsible for the product. A product will be your responsibility from the time we deliver the product to the address you gave us.

6.6 When you own the product. You own a product which is goods once we have received payment in full.

6.7 You need to inspect the product. You are solely responsible for inspecting the products on delivery and must contact us via email or telephone within forty-eight (48) hours of your delivery being made if the products you have received are incorrect, damaged or faulty and/or of any delivery discrepancies and if we are unable to resolve the issue must return all incorrect, damaged or faulty products to us as soon as possible. You are responsible for safe carriage of the products to us and we recommend you obtain proof of postage. Once we have received the returned products from you we will provide you with a replacement or equivalent product.

7. Your Rights To Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 9- Your rights to end the contract).

8. Our Rights To Make Changes

We may change the product or these terms but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received unless those changes are (a) to reflect changes in relevant laws and regulatory requirements; or (b) have a minor impact on you or the product.

9. Your Rights To End The Contract

9.1 When you can end the contract. You can end your contract with us if:
a) what you have bought is faulty or mis-described; or
b) because of something we have done or told you to do (this will include changes to the product or these terms that you do not agree with and where delivery may be significantly delayed because of events outside of our control);
or
c) if you have changed your mind about the product and you are within the cooling off period of

  1. in the case of digital codes fourteen (14) days after the date that we confirmed that we accept your order as long as you have not lost the right to change your mind (see Clause 9.5 below) or
  2. in the case of gift cards fourteen (14) days after the day that they are delivered to you;

9.2 Tell us you want to end the contract. To end the contract with us, please contact us https://www.giftcardstore.co.uk/.  Please provide your name, home address, details of the order and, where available, your phone number and email address. You can also use the model cancellation form which is available HERE

9.3 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. We will pay for the costs of return unless you are ending the contract because you have changed your mind. Please note if you do decide to end your contract with us because you have changed your mind about the product you will be liable for the costs of return of the products, the value of any depreciation in value of the products and the cost of any enhanced delivery that you originally requested.

We are only able to accept the return of products which are in their original unopened packaging and which have not been used.

9.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.

9.5 Losing your right to change your mind. If you choose to receive your digital codes before expiry of the fourteen (14) day cooling off period you will be required to acknowledge and accept that you will lose your right to end the contract once downloading or streaming of the digital content begins.

10. If There Is A Problem With The Product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at [NUMBER] or write to us at [EMAIL ADDRESS] or Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD.

11. Our Responsibility For Loss Or Damage Suffered By You

11.1 We are responsible to you for foreseeable loss and damage caused by us. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contact. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

11.2 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.

11.3 We are not liable for business losses. We only supply our products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

12. How We May Use Your Personal Information

We will only use your personal information as set out in our privacy policy which you can find here: https://www.ourprivacycommitments.com/

13. Other Important Terms

13.1 Transferring this agreement to someone else. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

13.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.3 If a court finds part of this contract is illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 Even if we delay enforcing this contract, we may enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.